FAQ

Yes!

No. The recipient just sees the tip amount and date of payment.

We send a payment receipt to your email address.

It will show in their tippl account immediately. The money is not made available for a few days to ensure we are able to return it to you if you made a mistake as per our returns policy. Thereafter we pay them the money on their next scheduled pay date.

We use the fee to cover the costs of making card payments. Every time you make a card payment the card companies charge a fee — that's how Visa and Mastercard make their millions. Card fees are normally included in the price of whatever you are buying. We can't do that (because you choose the amount, and we pass on the full tip), so we add the card fee on top. We clearly display the processing fee to you before payment.

The processing fee is typically 3.9 %. To be completely transparent, we clearly display the processing fee to you in dollars and cents before payment.

This depends on who the tip is being paid to. We'll let you know during the checkout process, and also state this in your payment receipt.

Yes. Payment is made through a global payments infrastructure company who are PCI level 1 certified. This is the most stringent level of certification available in the payments industry. Tippl does not store any of your personal details.

Yes. You can find people who use tippl on their employers tippl page. Lookout for a "ti" icon on their website or in booking emails — this will link to their page listing staff members you can tip.

Everyone makes mistakes, so we offer refunds within 5 days of you paying a tip. To request a refund just contact us with your order number and we'll process it as quickly as possible. For more information please see our terms and conditions.

Yes. When your employer signs you up you will receive an email asking you to sign in. When you sign in you will receive your unique easy-to-remember code that allows people to easily pay you a tip.

Give them a link to your landing page (here's an example), a link to your personal payment page, or just give them your personal easy-to-remember 6 letter code. You could write it on a receipt, put it in an email, scrawl it on a pizza box, ... , whatever works for you! Alternatively give them a copy of your unique tippl QR code.

Potentially. If your employer provides a link to their tippl landing page (here's an example) a customer can easily find you through that and pay you a tip.

Yes. Tippl does not store any bank details or billing information. Payments are made through a global payments infrastructure company who are PCI level 1 certified — the highest level of Payment Card Industry (PCI) certification — and they securely store your bank details. If your employer disburses payments instead (e.g., through payroll) then you do not need to provide your bank details at all!

Yes. Subscriptions are billed monthly, and you can add/remove users from your subscription at any time without penalty. Staff members can keep their profiles so that they can easily resume next season.

We currently operate across Canada and help Canadian employees receive cashless tips. People can pay a tip from any country.

Yes. We have put together a set of Frequently Asked Questions specifically for business owners and employers.

Tippl: Tipping + People + Simple = Tippl

Yes! Tippl is made with in Vancouver. We also work with a Canadian based payments provider.

No. No app necessary. This reduces the barrier for people to pay tips — just like when using cash, you don't need to download an app first! Tipping is simple and secure through the website.

We do not track you, or advertise to you. We only use strictly necessary cookies (during checkout, and sign in) so a cookie warning is not required.